Refund policy

Returns:
We hope that you love your purchase but if you do wish to return your order, please return it to us in its original condition and packaging within 14 days for a full refund, excluding original postage costs. If for any reason the item has been damaged and/or the packaging is not in perfect condition on its return you may not be eligible for a full refund. 

Please email to arrange a return and once confirmed, post your item back to the following address, including the packing slip:

Field House London: 6 Coombe Villas, Longfield Street, London, SW18 5RF

You are responsible for covering the return postage costs. We recommend you add insurance and tracking as we are not responsible for any damages that may occur during transit and we cannot guarantee that we will receive your returned item.

Exchanges:

We replace items only if they are defective or damaged and will do this as quickly as possible. If you wish to exchange it for the same item, send us an email and we will advise you of the next steps.  

Faulty Items:

If you think your item is faulty, please contact us within 48 hours of delivery, providing a picture of the fault and we will advise you on the next steps to take. We ask that you do not return a faulty item without contacting us first. Once the faulty item has been received, we will contact you to discuss whether a refund or replacement will be issued.   

Please do not attempt to fix the item as this may affect your entitlement for a refund or exchange. If the item is agreed to be faulty all further costs arrangements and costs will be covered by us. 

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, typically within 3-5 days.

Bespoke Floral Arrangements: Unless damaged, we are unable to refund a bespoke arrangement.

Please note: a refund can only be sent to the original payment method. If you no longer have access to that payment method, please contact the bank or agency for the original payment method to claim the funds after the refund is sent.